How to Refill Your Eau de Parfums
RETURN TO REFILL
Step-by-Step: How to Request a Refill
🇬🇧 UK & Northern Ireland Customers
1. Ensure your original 100ml bottle is completely empty, with the cap, neck, and spray mechanism intact.
2. Purchase the 100ml refill product in the same scent via our website.
3. After your order is placed, a member of our team will contact you to arrange a complimentary courier collection and guide you through the next steps.
4. Please package your bottle securely — ideally in its original box — and prepare it for collection.
5. Once your bottle is received and refilled, it will be returned to you via Track & Trace delivery.
🇮🇪 Republic of Ireland Customers
1. Ensure your bottle is completely empty and all components are intact.
2. Purchase the 100ml refill product in the same scent via our website.
3. Return your empty bottle to:
STORIES Parfums
4 Glenford Way, Newtownards, Co. Down, BT23 4BX, Northern Ireland
4. Once your return has been received, we will process your refill and send it back to you via Track & Trace delivery.
5. Please email proof of postage to info@storiesparfums.com and we will fully reimburse your return shipping costs.
🌍 Rest of World Customers
1. Ensure your 100ml bottle is fully empty and includes the cap, neck, and spray mechanism.
2. Purchase the 100ml refill product in the same scent via our website.
3. Send your empty bottle to:
STORIES Parfums
4 Glenford Way, Newtownards, Co. Down, BT23 4BX, United Kingdom
4. Customers outside the UK and Ireland are kindly asked to cover shipping costs both ways (return and redelivery).
5. Once your refill is complete, we will return your fragrance via Track & Trace delivery.
Important Information
• Refills must be for the same scent and bottle size as your original purchase.
• Bottles must be returned completely empty before a refill can be processed.
• Please allow up to 5 working days for the refill process once we receive your bottle.
• STORIES Parfums reserves the right to decline refills that arrive damaged, incomplete, or missing components.
