Return to Refill
Return to Refill
Your bottle was made to be kept. Send it back to us, we refill it by hand at our headquarters in Newtownards, and return it to you.
Why we do this
Fine fragrance is made to last, yet the bottle is usually treated as disposable. Every STORIES bottle is refillable glass with a zamac cap built to outlive the fragrance inside it. Refilling keeps that bottle in use and takes one more piece of glass out of the waste stream.
Refills are priced 20% below a new bottle.
Section 1 — How it works
1. Purchase your refill
Choose the refill that matches your bottle — same scent, same size. Available in 15ml, 30ml and 100ml for both STORIES Nº.01 and STORIES Nº.02.
2. Package your empty bottle
Follow Section 2 below. This is the part that matters most.
3. Send it to us
How it reaches us depends on where you are. See Section 3.
4. We refill it by hand
Your bottle is cleaned, refilled and checked at our headquarters. Please allow up to five working days from the day it reaches us.
5. Your fragrance comes back to you
Returned by tracked delivery. The same bottle you sent, not a replacement.
Section 2 — How to package your bottle
Please follow these steps. Glass breaks in transit when it is not packed properly, and a broken bottle cannot be refilled.
Step 1. Make sure your bottle is completely empty, with the cap, neck and spray mechanism all intact.
Step 2. Place the bottle inside its original STORIES perfume box if you still have it. This is the packaging it was designed to travel in and gives it the best protection.
Step 3. Wrap the boxed bottle in protective material — bubble wrap, packing paper or similar — so nothing can move.
Step 4. Place it inside a rigid outer carton. Please do not use a padded envelope or jiffy bag. These offer no protection against impact and bottles sent this way frequently arrive broken.
Step 5. Include your order number inside the parcel on a slip of paper, so we can match your bottle to your order.
Step 6. Seal securely and send by a tracked and signed-for service.
Section 3 — Getting your bottle to us and back
Wherever you are, we each cover one leg of the return.
| Where you are | Sending your empty bottle to us | Your refill returning to you |
|---|---|---|
| United Kingdom & Northern Ireland | Complimentary courier collection, arranged by us from your door. Your parcel must still be packaged as set out in Section 2. | £5.95 — Royal Mail Tracked 48 |
| Republic of Ireland | You cover the cost of posting your bottle to us. It must be sent by a tracked and signed-for service. | Complimentary — no minimum order |
| Rest of World | You cover the cost of sending your bottle to us, tracked and signed for. | You cover the cost of return delivery |
We are not able to arrange courier collection outside the UK and Northern Ireland, which is why customers in the Republic of Ireland post their bottle to us. In return, we deliver your refill back at no charge.
Section 4 — Where to send it
STORIES Parfums
4 Glenford Way
Newtownards
Co. Down
BT23 4BX
Northern Ireland
Please email your proof of postage and tracking number to customercare@storiesparfums.com once your parcel is on its way.
This lets us match your bottle to your order when it arrives, and means we can help if anything goes astray in transit.
Section 5 — Damage in transit
Please read this before you send your bottle.
Glass is fragile and we have no control over how a parcel is handled once it leaves you. STORIES Parfums cannot accept responsibility for bottles that are damaged or broken in transit on their way to us — from the United Kingdom, Northern Ireland, the Republic of Ireland, or anywhere else.
This applies whether you post the parcel yourself or we arrange the collection, because the packaging is prepared by you.
A broken bottle cannot be refilled. Packaging it properly, as set out in Section 2, is the single best thing you can do to protect your refill. Sending it tracked and signed for means there is a record if a parcel is lost or damaged, and gives you a claim with the carrier.
Section 6 — Before you send
• Your bottle must be completely empty.
• The cap, neck and spray mechanism must all be intact.
• Your refill must match the scent and size of the bottle you are sending.
• Packaged in a rigid box, not a padded envelope.
• Sent tracked and signed for.
• Order number included inside the parcel.
We reserve the right to decline refills where the bottle arrives damaged, incomplete or missing components.
Section 7 — Refilling at home
If you would rather not send your bottle anywhere, STORIES Nº.01 and STORIES Nº.02 Eau de Parfum, The Home and Away Duo with Pipette lets you decant from your 100ml into a smaller bottle yourself.
Section 8 — Questions
How long does it take?
Up to five working days from the day your bottle reaches us, plus delivery time.
Can I use a jiffy bag?
Please do not. Padded envelopes offer no protection against impact and bottles sent this way frequently arrive broken. A rigid box is essential.
What if my bottle breaks on the way to you?
We are not able to accept responsibility for damage in transit. If you sent it tracked and signed for, you will have a record and a claim with the carrier.
Can I change scent or size?
No. Your refill must match the bottle you send.
Do I get the same bottle back?
Yes. Your original bottle is refilled and returned. That is the point.
Any questions, contact customercare@storiesparfums.com