Try Before You Buy FAQs
More questions? Email us at customercare@storiesparfums.com.
When you purchase a 100ml bottle, you receive a complimentary 1.5ml sample to test the fragrance. If you decide the scent isn’t for you, you can return the sealed, unopened 100ml bottle within 14 days for a refund.
No. To be eligible for a return, the 100ml bottle must be sealed and unopened.
Yes, customers are responsible for the cost of return shipping.
Once we receive and inspect your return, refunds are processed within 7-10 business days.
STORIES Parfums is not liable for lost or damaged return shipments. We recommend using a trackable and insured courier service.
No, we only offer refunds. If you’d like a different fragrance, you may place a new order.
Subscription FAQs
Getting a fix of your favourite STORIES products has now never been easier with our subscription program. The convenience of automatic scheduled deliveries means you just have to sit back and relax as you enjoy your order coming straight to you. PLUS, you will save 10% on the product/s you have a subscription for. Explore more information here.
After your first subscription order, you will receive access to the customer portal by email. From there you can manage every part of your subscription.
Yes. In the customer portal, open Manage Subscriptions and choose the delivery frequency that suits you.
Yes. In the customer portal you can reschedule or skip a delivery, and update your billing or delivery details under Address & Payment Details.
Yes, you can swap out a product for another of your choosing through the customer portal.
You can cancel at any time through the customer portal, or by emailing customercare@storiesparfums.com.
General
Frequently Asked Questions
Our perfume oils are blended in Grasse, in the South of France, and bottled in Northern Ireland.
Our range is vegan apart from STORIES Nº.02 which contains an element of honey from bees. We aim to be 100% vegan in the near future.
Yes. We do not test on animals, we do not work with any third party that does, and we do not sell to any country that requires animal testing.
Yes. STORIES fragrances are not assigned a gender. They are worn by anyone who appreciates fine fragrance.
Every STORIES fragrance is numbered rather than named. A name tells you what to expect before you have worn it, and carries the preconceptions we all have about notes and ingredients. A number leaves the story to you.
Tonya discovered this while learning perfumery in Grasse. Choosing notes blind, by instinct rather than by name, is what brought her lost childhood memories back. STORIES puts emotion and memory before notes for the same reason.
What to try: wear it on your skin before you read the profile. Notice what comes to you, whether a colour, a shape, a feeling or a memory. Then read the notes and see how they compare.
Yes. Every STORIES Eau de Parfum is refillable. Through Return to Refill, we collect your bottle and return it refilled. You can also refill at home with our perfume duo and pipette. Refillability is built into every new product we develop.
Sustainability has been part of STORIES from the start. When we introduced new, more sustainable packaging, we did not want the original stock to go to landfill, so it is offered at a lower price. The fragrance is exactly the same; only the packaging differs.
STORIES is an independent fragrance house owned by its founder, Northern Irish entrepreneur Tonya Kidd-Beggs.
Every STORIES fragrance is composed by our founder, Tonya, and curated in Grasse. Our Hand & Body Collection is a bespoke formulation, created as the foundation for the fragrance.
Our fragrance tips page explains how to store your fragrance. Stored correctly, a STORIES fragrance continues to age well in its bottle, much like a fine wine.
We accept payments via PayPal, Clearpay, Klarna and all major credit and debit cards.
Please see our Refund Policy for full details.
Here on our website, and through selected stockists. For your nearest stockist, email customercare@storiesparfums.com.
Any product bought from our website or an authorised stockist is authentic. We cannot take responsibility for fragrances bought second hand or from an unauthorised source.
Because of our high concentration and generous use of natural materials, you may see a small amount of sediment in your fragrance. Woods, resins and balsams, and some synthetic materials, can all leave sediment in a blend. This is completely natural.
Yes. Our products comply with global legislation for the safety of all our customers.
Yes. Tonya works with individuals and businesses on bespoke fragrance and consultancy, specialising in perfumery, beauty and storytelling. To enquire, email customercare@storiesparfums.com.



