SHIPPING & DELIVERY
Shipping & Delivery
STORIES Parfums is an independent luxury fragrance house. Each order is carefully prepared and dispatched from our headquarters.
United Kingdom & Northern Ireland
Complimentary Shipping on all orders over £85
Standard Delivery — Royal Mail Tracked 48: £5.95 (2–3 working days)
Express Delivery — Royal Mail Tracked 24: £6.95 (1–2 working days)
All deliveries are tracked and require a signature upon arrival.
Republic of Ireland
Complimentary Shipping on all orders over £85
Standard Delivery — DPD: £13.99 (1–2 working days)
Eau de Parfum refills are delivered complimentary, with no minimum order.
All deliveries are tracked and require a signature upon arrival.
British Isles
Guernsey, Jersey & Isle of Man
Shipping: £5.95
Delivered via Royal Mail Tracked 48 (2–3 working days).
Europe
30ml Eau de Parfum, Candles & Bodycare
Shipping from £50
Delivered via DHL Express.
100ml Eau de Parfum
Shipping from £100
Delivered via specialist DHL Dangerous Goods service.
Due to international air freight regulations, 100ml fragrance bottles require specialist Dangerous Goods handling and courier services outside the UK & Ireland.
United States
Orders under £175
Shipping from £50
Orders over £175 containing 100ml Eau de Parfum
Shipping from £100
Delivered via specialist DHL Dangerous Goods service.
Delivered via DHL Express.
Rest of World
30ml Eau de Parfum, Candles & Bodycare
Shipping from £50
100ml Eau de Parfum
Shipping from £100
Delivered via specialist DHL Dangerous Goods service.
Duties & Taxes
All international orders are sent delivered duty paid. Any duties and import taxes are covered by STORIES Parfums, so you will never be asked for a payment on delivery.
Important Information
Fragrance is classified as a restricted item for international air transport due to its alcohol content and flammability. Larger fragrance formats, including 100ml Eau de Parfum, require specialist Dangerous Goods handling, packaging, documentation, and courier services in certain regions.
While actual courier costs can exceed £180 per shipment, we continue to subsidise part of the international delivery cost to support accessibility for our global customers.
We are continuously working to improve international delivery solutions while ensuring all shipments remain fully compliant with transport regulations.
Order Processing
Orders are processed Monday to Friday.
Order cut-off time: 11am (UK time)
Orders placed after this time will be processed the next working day.
Return to Refill
As part of our commitment to circular luxury, our Return to Refill service brings your empty bottle back to us to be refilled by hand and returned to you.
Wherever you are, we each cover one leg of the return.
United Kingdom & Northern Ireland
We arrange complimentary collection of your empty bottle. We ask that you cover the delivery back to you.
Republic of Ireland
As we are unable to arrange collection, we ask that you cover the cost of sending your empty bottle to us, by a tracked and signed-for service. We cover the delivery back to you.
Packaging your bottle for return
Please place your empty bottle inside its original STORIES perfume box, wrap it in protective material, and pack it inside a rigid outer carton. Please do not use a padded envelope or jiffy bag — these offer no protection against impact and bottles sent this way frequently arrive broken. Include your order number inside the parcel.
Damage in transit
Glass is fragile and we have no control over how a parcel is handled once it leaves you. STORIES Parfums cannot accept responsibility for bottles that are damaged or broken in transit on their way to us — from the United Kingdom, Northern Ireland, the Republic of Ireland, or anywhere else. This applies whether you post the parcel yourself or we arrange the collection, as the packaging is prepared by you. A broken bottle cannot be refilled.
Sending your parcel tracked and signed for means there is a record if it is lost or damaged, and gives you a claim with the carrier.
Full details can be found on our Return to Refill page.
Customer Care
For any delivery queries, please contact customercare@storiesparfums.com