This website is operated by Eliza Grace Ltd, trading as STORIES Parfums, 4 Glenford Way, Newtownards, Co. Down, BT23 4BX, United Kingdom. By using this site and placing an order, you agree to these Terms & Conditions.

Customer care: customercare@storiesparfums.com or +44 (0)28 9538 0393, Monday to Friday, 9am to 5pm, excluding bank holidays.

We offer Klarna payment options including Pay in 3 and Pay Later. Payment is made directly to Klarna Bank AB.

Your data is handled in accordance with Klarna’s privacy policy.

Buy now. Pay later.

• Must be over 18
• UK resident
• Valid UK debit or credit card
• UK mobile number

Pay in 4 instalments every 2 weeks. Orders subject to Clearpay approval.

STORIES Parfums remains responsible for delivery and quality of goods.

• Valid on storiesparfums.com only
• Not redeemable for cash or gift cards
• Excludes gift sets, gift cards and samples unless stated
• Must be used within validity period
• Cannot be combined unless stated
• One code per transaction

We reserve the right to amend or withdraw promotions at any time. Any change will not affect orders already placed.

October 2026 is the eighth birthday month of STORIES Parfums. As our thank you, a saving is taken off qualifying orders placed on storiesparfums.com.

• £20 off when you spend £185 or more
• £40 off when you spend £250 or more
• £60 off when you spend £335 or more

• Runs from Thursday 8 October 2026 until 11:59pm (UK time) on Saturday 31 October 2026
• Applied automatically at checkout, with no code to enter
• One saving per order. The highest tier your order reaches is the one that applies
• Refills, 1.5ml samples and the STORIES Deluxe Sample Duo, E-Gift Cards, Perfume Bottle Engraving and STORIES Scent Society Gathering places do not count towards the spend
• The spend is the value of the qualifying items in your order, before delivery
• Cannot be combined with another offer, promo code, loyalty reward or sample credit
• Not redeemable for cash
• Valid on storiesparfums.com only

If items are returned and your order no longer reaches the tier applied, the saving that no longer applies may be deducted from your refund. Your statutory rights are not affected.

• 15% off your first order
• Excludes gift cards, gift sets and samples
• Cannot be combined with other offers
• One use per customer

• Available while stocks last
• One gift per order
• Qualifying spend must be met after discounts
• Non-exchangeable and no cash alternative

If returned items reduce eligibility, the gift must also be returned or may be deducted from the refund.

UK & Ireland (DPD Premium Delivery)

• Complimentary delivery to the UK and Ireland on orders of £85 or more
• 24–48 hour delivery
• Order before 11am Monday–Friday for same-day dispatch
• Orders after 11am ship next working day
• Warehouse operates Monday–Friday

Worldwide Shipping

• Available globally
• Taxes and duties included
• Delivery times vary by destination

Tracking is provided once dispatched.

An exclusive try-before-you-open experience on selected STORIES Nº.01 and STORIES Nº.02 Eau de Parfum, in 30ml and 100ml, listed on our website as Try at Home.

• Your bottle arrives sealed, with a complimentary 1.5ml sample of the same fragrance and complimentary delivery
• Wear the sample first, and keep the bottle box closed until you have decided
• If the fragrance is not for you, email customercare@storiesparfums.com within 14 days of delivery, with your order number, to request a return
• Send the bottle back within 14 days of letting us know
• The bottle must be unopened, in its original box, with the seal intact
• Return postage is paid by you. We recommend a tracked service, as the bottle remains your responsibility until it reaches us
• Once the seal on the box has been broken, we are unable to accept a return for hygiene reasons, unless the item is faulty

Your refund covers the full price paid for the bottle and is made to your original payment method within 14 days of the bottle reaching us. Your statutory rights are not affected.

You have 14 days from the date your order is delivered to tell us you wish to cancel, and a further 14 days from then to send the items back.

Returns must be unopened, unused and in original packaging.

Fragrance and Hand & Body are sealed for hygiene reasons. Once opened or used, they cannot be returned unless faulty. Engraved bottles are personalised to you and cannot be returned unless faulty.

To start a return, email customercare@storiesparfums.com with your order number. Unless an item is faulty, return postage is paid by you.

If you have not worn STORIES Parfums before, we recommend trying a sample before opening a full-size Eau de Parfum, or choosing the Try at Home Perfume Service.

Refunds are issued for items returned in accordance with these Terms, to the original payment method, within 14 days of the items reaching us.

When you cancel within 14 days, we also refund the standard delivery charge you paid on the original order. An additional charge for a premium delivery option is not refunded.

Faulty or damaged items. If an item arrives damaged or develops a fault, please contact us with your order number and a photograph. Within 30 days of delivery you are entitled to a refund; after that, we will offer a repair or replacement, or a refund where that is not possible. We cover return postage for faulty items. Your statutory rights are not affected.

• Complimentary delivery on sample orders to the United Kingdom and Ireland
• Maximum of two sample duos per order
• Samples are sealed for hygiene reasons and cannot be returned once opened

Our 1.5ml samples are designed to introduce you to the scent profile.

Due to the format, the projection (sillage) and longevity may differ from the full-size Eau de Parfum.

The full expression of the fragrance is best experienced through the full-size bottle.

Every sample order carries a credit toward a full-size STORIES Eau de Parfum.

• A 1.5ml sample carries a £5 credit
• The STORIES Deluxe Sample Duo carries a £10 credit

Both are redeemable against a 15ml, 30ml or 100ml STORIES Eau de Parfum.

• Your code is sent by email shortly after your sample order and is unique to you
• Valid for 14 days from the date it is issued
• One use only, and one code per transaction
• Not redeemable against Hand & Body, Bougie Parfumée, gift sets, gift cards or samples
• Not redeemable for cash and cannot be combined with other offers
• Valid on storiesparfums.com only

Your bottle was made to be kept. Send it back to us, we refill it by hand at our headquarters in Newtownards, and return it to you. It is the same bottle, not a replacement.

Eligibility

• Available on STORIES Eau de Parfum bottles
• Your refill must match the scent and size of the bottle you send
• The bottle must be completely empty, with cap, neck and spray mechanism intact

Packaging and sending

• Bottles must be packaged in a rigid outer carton, not a padded envelope
• Sent tracked and signed for
• Your order number included inside the parcel

Delivery

• United Kingdom and Northern Ireland: complimentary courier collection arranged by us. Return delivery of your refilled bottle is £5.95 by Royal Mail Tracked 48
• Republic of Ireland: you cover the cost of sending your bottle to us. Your refilled bottle is returned complimentary, with no minimum order
• Rest of world: you cover the cost of sending your bottle to us and of return delivery

Please allow up to five working days from the day your bottle reaches us, plus delivery time.

Damage in transit

STORIES Parfums cannot accept responsibility for bottles damaged or broken in transit on their way to us, whether you post the parcel yourself or we arrange the collection, as the packaging is prepared by you. A broken bottle cannot be refilled. We reserve the right to decline refills where a bottle arrives damaged, incomplete or missing components.

Please refer to our Return to Refill page for full details.

Our Eau de Parfum bottles are refillable. The top is a screw fitting rather than a sealed crimp, so the bottle can be opened and filled again.

When travelling, please keep the bottle in its original box. A bottle carried loose in a bag or case rolls against the items around it, and over time the top can work itself loose.

We are unable to accept claims for leakage where a bottle has been carried loose after delivery. Your statutory rights are not affected.

Open to entrants aged 18+ unless stated otherwise.

• Winners selected at random
• Non-transferable prizes
• No cash alternative

Giveaways are not sponsored by Instagram or Facebook.

We are responsible for your order until it is delivered to the address you give us. We are not responsible for delays caused by customs clearance outside the United Kingdom, or by incorrect delivery details provided at checkout.

Nothing in these Terms limits any liability that cannot be limited by law. Your statutory rights are not affected.

We may update these Terms from time to time. Your order is governed by the Terms in place on the day you placed it.

These Terms are governed by Northern Ireland law.