Terms & Conditions | STORIES Parfums

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 30 days
Pay in 3 instalments

Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and Klarna’s privacy statement.

Fam helps brands save on payment fees and pass the savings on to you as Store Credits every time you pay with Fam — it’s a win-win.

How to use Fam:

Shop and go to checkout as normal.
Find Fam at the payment step of the checkout page.
Pay with Fam and redeem your credits on your next STORIES Parfums order.

General information on Fam can be found here. Further information and Fam’s terms can be found here. Your personal data is handled in accordance with applicable data protection law and Fam’s privacy policy.

Must own a UK credit or debit card.
Must be over 18 years of age.
Must be a UK resident.
Must own a UK contact number.

Clearpay is a payment service allowing you to pay for your purchase over 4 instalments due every 2 weeks, in accordance with the relevant Payment Schedule, without any interest.

All orders are subject to Clearpay’s approval. Clearpay is not available for in-store purchases or phone orders. The delivery and quality of goods, and all refunds, are the responsibility of STORIES Parfums.

For Clearpay’s T&Cs click here.
For Clearpay’s privacy policy click here.
Don’t have a Clearpay account? Sign up here.

Promo Codes

Each promo code is subject to specific terms stated on the offer.
Not redeemable for cash and cannot be used to purchase gift cards.
Valid for qualifying purchases made on storiesparfums.com.
Cannot be applied to previous purchases or out-of-stock items.
Discounts apply before delivery charges.
Promo codes cannot be combined with other offers and may be used once per customer.
We reserve the right to withdraw or amend offers without prior notice.

Subscription Offer: Receive 10% Off Your First Order

Excludes gift cards, samples, and gift sets.
Cannot be combined with any other offer.
Applies only within the promotional period stated.

Review Your Purchase – Monthly Prize Draw

The prize draw runs monthly, with one winner chosen to receive a STORIES Hand & Body Wash 100ml and Lotion 100ml in their choice of STORIES Nº.01 or Nº.02 fragrance.

Open globally to customers aged 18+.
Entries must be submitted through Yotpo review links.
Winners will be contacted by email within 10 days of month-end.
Prize is non-transferable and cannot be exchanged for cash.

The prize draw will be governed by Northern Ireland law, and entrants submit to the jurisdiction of Northern Ireland courts.

Complimentary Engraving Offer (Limited Time)

Complimentary engraving is available with every 100ml Eau de Parfum and the Perfumed Candle Trio.
Design available by request (e.g., font or placement) where offered; final feasibility, size and placement at our discretion.
Validity: from 06:00 (local time) on Tuesday 11 November until 24 December, while stocks last.
Engraving on other sizes/collections may be available as a paid add-on where shown.
Non-transferable, no cash value, cannot be applied retrospectively, and may not be combined with other engraving-specific promotions.

Cannot be used in conjunction with any other offer or promotion.
Valid only during the stated promotional period.
Orders cannot be amended once placed and the offer cannot be applied retrospectively.
We reserve the right to amend or withdraw offers without prior notice.

Overview

Our recycling initiative supports sustainability by offering perfume refills at a reduced cost. Participation requires adherence to the following terms.

Return to Refill

Refill purchases must match the returned bottle in size and scent. Return delivery of the refilled bottle is paid by the customer unless otherwise stated. Processing times may vary during peak periods.

Process

Refills can only be processed if the correct bottle, cap, spray, and neck are included.
The returned bottle must be securely packaged in its original box.
Parcels must be safely wrapped to prevent damage in transit.

Liability

STORIES Parfums is not responsible for broken or damaged bottles during transit to STORIES HQ.

Delivery of Refilled Bottles

Refills are delivered using Track & Signed service within approximately 5 working days after receipt.

Eligibility

Available for STORIES perfume bottles only. Returned packages must include the bottle, neck, and cap.

Exclusions

Discount codes cannot be used with this offer.
All refill orders are subject to stock availability.

By participating, you agree to these terms. For assistance, contact info@storiesparfums.com.

STORIES Parfums Return Policy

We want you to love your fragrance, which is why our Try Before You Buy model lets you test your scent before committing to a full-size bottle.

Return Eligibility

100ml bottles must be sealed, unopened, and in original condition.
The 1.5ml sample must be tested first before returning the full bottle.
Returns must be requested within 14 days of receiving your order.
Customers are responsible for return shipping costs.

Non-Eligible Returns

Opened, used, or damaged 100ml bottles cannot be returned.
Hand & Body products, discovery sets, and travel sizes are non-refundable.
STORIES Parfums is not liable for return shipping damages or lost packages.

How to Request a Return

Submit your request via our Return Portal.
Ship your sealed bottle using a trackable courier.

Step-by-step

Order your refill — purchase the correct size and scent on storiesparfums.com.
Prepare your empty bottle — include the cap, neck and spray; ensure the bottle is empty and clean.
Package securely — place the bottle in its original box (if available) and protect it well for transit.
Send to STORIES HQ — use a tracked service and retain proof of postage:
STORIES Parfums, 4 Glenford Way, Newtownards, Co. Down, BT23 4BX, UK
Processing & return — once received, allow approximately 5 working days for refill and dispatch via Track & Signed delivery.

Notes: International customers are responsible for shipping both ways. Refills must match the original scent and size. All refills are subject to stock availability.