Terms & Conditions

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 30 days
• Pay in 3 instalments
  
  

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

CLEARPAY

BUY NOW. PAY LATER.

• Must own a UK credit or debit card
• Must be over 18 years of age
• Must be a UK resident 
• Must own a UK contact number

Clearpay is a payment service which allows you to pay for your purchase over 4 instalments due every 2 weeks, in accordance with the relevant Payment Schedule, without any interest.

All orders are subject to Clearpay’s approval.
Clearpay is not available for in-store purchases or phone orders.
The delivery/quality of goods and all refunds is the responsibility of STORIES Parfums.

For Clearpay’s T&Cs click the third party link here: 

https://www.clearpay.co.uk/en-GB/terms-of-service

https://www.clearpay.co.uk/en-GB/privacy-policy

Don’t have a Clearpay account? 

Sign up here on Clearplay

 PROMOTIONS & COMPETITIONS TERMS & CONDITIONS

PROMO CODES:

• “Promo Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit.
• Each promo code is subject to the specific terms and conditions stated on the promo code offer and these general promo code terms and conditions. In the event of any inconsistency, the former prevails.
• Not redeemable for cash and cannot be used to purchase gift cards.
• Valid for qualifying purchases made on storiesparfums.com.
• Must be redeemed within the validity period.
• Not redeemable on gift sets, gift cards, or Eau De Parfum 1.5mls unless expressly stated otherwise.
• Cannot be applied to previously placed orders or products not in stock at the time of purchase.
• Discounts are applied prior to and excluding delivery charges.
• Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
• Not transferable or redeemable for cash or credit.
• To apply a promo code, you must enter it at checkout prior to completing the order.
• On-going offers are subject to change without notice.
• The Promoter reserves the right to cancel, amend, terminate or temporarily suspend the promo code at any time with no liability to any entrant or any third party.
• All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order.
• Specific offer terms and conditions are provided with each promotional code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

SUBSCRIPTION OFFER: RECEIVE 10% OFF YOUR FIRST ORDER

• Excludes purchases of gift cards, samples and gift sets.
• Cannot be used in conjunction with any other offer.
• The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this Promotion at any time with no liability to any entrant or any third party.
• Valid for a limited period of time as specified in the marketing communication. Cannot be used outside of that period and previous purchases are not eligible.
• Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.
• All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and promotional codes cannot be applied retrospectively.
• When an order is placed using a promotional code, which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. 
• Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

1.5 ml EAU DE PARFUM REDEEMABLE PROMO CODES

Eau De Parfum 1.5ml products need to be purchased at the full list price of £5 each to qualify for the redeemable Promo Code.

• The redeemable Promo Code will be valid for a future purchase of 100ml and 30ml Eau de Parfum only.
• Only one promo code will be provided per order, and a maximum of two promo codes will be provided per individual customer, one each per purchase of a STORIES No.01 Eau De Parfum 1.5ml and separate purchase of a STORIES No.02 Eau De Parfum 1.5ml.
• If qualifying purchases are returned, the redeemable promo code will no longer be valid.
• Redeemable Promo code redemption excludes purchases of ‘Create your Own Bundle’, Gift Cards, 1.5ml sample Eau de Parfums and any discounted item. The Promo code is one-time use only and must be redeemed in a single transaction.
• Cannot be used in conjunction with any other offer or discount code.
• The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this Promotion at any time with no liability to any entrant or any third party.
• Valid for a limited period of time as specified in the marketing communication. Cannot be used outside of that period and previous purchases are not eligible.
• Promotional codes are for use by the intended recipient only, unless otherwise specified, and proof of entitlement may be requested.
• All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order.
• Specific offer terms and conditions are provided with each promotional code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and promotional codes cannot be applied retrospectively.
• When an order is placed using a promotional code, which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item.
• Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
• Sample perfumes are not refundable. 
  
  Review Your Purchase Monthly Prize Draw
• The Prize Draw entry period runs from 12.00 midday on 1st day of the calendar month to 23.59pm on the last day of the calendar month, and thereafter for each subsequent month until 31/12/20 from 00.01am on the first day of each calendar month to 23.59pm on the last day of the same calendar month. Entries received after this time will not be valid.
• STORIES Parfums is the promoter of the Prize Draw.
• The promotion is open globally to all customers aged 18 years or over, except employees of the Promoter, their families, agents or any third party directly associated with administration of the competition.
• This prize draw will have one prize winner on the last day of each month. There is one prize of a STORIES Hand & Body Wash 100ml and a STORIES Parfums Hand & Body Lotion 100ml in the winner’s choice of either STORIES Nº. 01 or STORIES Nº. 02 fragrance. The prize is, non-refundable or exchangeable and no cash alternative is offered.
• To enter the prize draw, entrants must post their review via the Yotpo review link enclosed in the email received following their purchase.
• Entrants must have a valid email address and must leave a review within a qualifying month of the promotion.
• The Promoter accepts no responsibility for entries not successfully completed due to a technical fault technical malfunction, computer hardware or software failure, network, platform or server failure of any kind.
• Entries must be received by 11.59pm on the last day of each of the months in the promotion period.
• The prize draw will take place within 10 days after the end of each calendar month of the promotion period. One winner will be randomly selected each month.
• The winner will be announced via email from STORIES Parfums.
• The Promoter will contact the winner via email, and the winner will have 72 hours to respond, to specify their fragrance choice of either STORIES Nº. 01 or STORIES Nº. 02 for their prize.
• The prize will be sent to the winner by post within three weeks after the competition ends, using the postal address information provided.
• The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control make it necessary to do so.
• The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
• No person may win more than one prize during the promotion.
• Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
• The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
• Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
• The winner may be required to participate in publicity related to the prize draw, which may include the publication of their name and review, and approximate geographical location, in any media.
• The prize draw will be governed by Northern Ireland law and entrants submit to the jurisdiction of the Northern Ireland courts.
• Only the winner of the competition will be notified. The Promoter will contact the winner via email, and the winner will have 72 hours to respond, to specify their fragrance choice of either STORIES Nº. 01 or STORIES Nº. 02 for their prize. 
  
  DISCOUNT CODES
• Discount codes cannot be used in conjunction with any other offer or promotion.
• One qualifying transaction per offer or one discount code per transaction.
• The offer applies to orders made and completed during the qualifying period.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and the offer cannot be applied retrospectively.
  
  REDUCE, REUSE, RECYCLE & REFILL CAMPAIGN
  Our latest recycling initiative, we're now offering perfume refills at a lower cost.
  RETURN TO REFILL
• Refill purchase must match refill bottle size & scent which is being returned.
• Complimentary collection of your refill from your home to STORIES HQ for refill.
• Return shipping of filled bottle is paid by customer.
• Once your refill transaction is complete, we will email you a complimentary pre-paid returns label via the email address you used for previous STORIES orders.
• We cannot accept a refill purchase without correct bottle, cap, spray and neck.
• Securely attach your returns label to the front of your package.  (please secure & send bottle in its original STORIES perfume box.)
• Parcel must be securely wrapped in original perfume box.
• We do not accept responsibility for broken or damaged perfume bottles whilst in transit to STORIES HQ,
• Replenishment will be delivered via Track & Signed service.
• Please allow 5 working days for refill to be returned.

• This promotion is only available on STORIES perfume bottles.
• You must return your perfume bottle, neck and cap to qualify for this promotion.
• Discount codes cannot be used in conjunction with any other offer or promotion.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and the offer cannot be applied retrospectively.
  
  STORIES SUSTAINABLE ARCHIVE OUTLET
• Our STORIES Sustainable Outlet launches at 7:30am on 11th of September 2024. 
• Discount of 50% will be automatically applied to your basket. 
• Discount codes cannot be used in conjunction with this offer.
• The offer applies to orders made and completed during the qualifying period.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and the offer cannot be applied retrospectively.
• Gift cards are excluded from this offer.
• We recently transitioned to more sustainable packaging, so you'll find most products in our OUTLET sale, while identical in quality, remain in their original packaging and may have minor defects.
• We cannot accept return or refund on any order within our STORIES Sustainable Outlet.